So... you have a major campaign launching tomorrow that you are pretty excited about, one last look at your site and ERROR!!! Utter horror sets in and frantically you call, email, text your designer. No answer. A couple hours later you get a call, email, text that they are busy and might get to you by the end of the day. MORE HORROR. It's time to update your business cards, press kit, e-blast - the works. Time for a fresh look. You decide to call a graphic designer who does great work and asked to design for you in past - they are elated you chose them. You meet, outline your needs, and bada-boom, bada-bing, they promise to get to work. THAT was four weeks ago. Each call, email, text is met with an apology and a promise to have your materials by this or that due date. NOT!
Those fancy-dancy Facebook 'Welcome' tabs everyone has now are so cool - you decide you want one too! You shop around, think you found a great 'guy' who does them, promises it will take no time at all. The work he's done in the past looks snazzy, so you sign up too! Turns out, maybe those weren't exactly tabs HE created and the one he does for you isn't anything you want others to see. #FAIL
We've also noticed that with some web designers it seems as if they want to do the big jobs, but not the minute details once the largest portion is complete. You know - moving a box, changing colors. Once the project is done you always need ongoing maintenance. And YES, even when this is in the written agreement, you may be made to feel as if you are a hassle to your designer instead of a valued customer.
Now, before everyone starts waving their fingers saying - ' you pay for what you get, these must have been low budget designers.' UH NO! My friends and I have this discussion all the time about our troubles with graphic/web designers who do great work, but are slow or have horrible customer service. Oh, and some may show a great portfolio, but .. er.. your finished project is anything but great.
We haven't come up with a complete solution - other than to keep shopping around until you hit the jackpot. Some of us have and are pleased with our designers, others, well, we hear their stories when we meet up at the Biggby Coffee Shop!
Do you have any tips? Have you had great success with your designer? Shout 'em out!! They deserve it!
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